Edgar
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Recent activity by Edgar-
Click and Collect: Placing a Click & Collect order
How does Click & Collect work? 1. Choose a store that works for you 2. Order all the things you need and pay online 3. Wait for your ‘Ready to collect’ email 4. Pop into store and collect your ord...
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Placing an order Online: What delivery options are available?
We offer flexible delivery options to suit your needs Here’s a quick breakdown:Saver Delivery – £4.99Delivered in 5–7 working daysStandard Home Delivery – £5.99Delivered in 2–4 working daysSupplier...
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Placing an order Online: What payment types do you accept?
We’ve got you covered with plenty of payment options.You can pay using:MastercardVisaDeltaMaestroElectronAmerican ExpressPayPalKlarnaClearpayApple Pay
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Faulty or Damaged: I've received a damaged product
You can request a refund or exchange within 14 days of delivery. When reaching out please contact our Customer Care team and provide the email address used when placing the order, your first & last...
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Cancel an order: I'd like to amend an order
Once your order is confirmed, we’re unable to make changes directly but here’s what we can do; contact our Customer Care team and we’ll try to cancel the original order so you can place a new one. ...
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Cancel an order: I'd like to cancel my order
If your order hasn’t been dispatched yet, we may be able to cancel it.If your order has already been dispatched, you can refuse delivery when it arrives. Once we receive the item back, we’ll proces...
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Returns: I'd like to return an item
You can return items within 14 days of receiving them. Items must be unused and in resaleable condition. Some items can’t be returned, like perishable goods (e.g. plants, food), custom or personal...
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Where's my Order?: What happens if I miss my delivery?
Our delivery partner will try to leave your parcel with a neighbour or in a safe spot. You’ll get a card with details or instructions to rearrange delivery. If you think there might be delivery iss...
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Where's my Order?: I haven't received my order
Our couriers usually leave a note if your order was delivered to a safe place or neighbour. If you still haven’t received it, please contact our Customer Care team and we’ll help track it down. Whe...
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Where's my Order?: How do I track my order?
You can track your order directly on the Homebase Help & Support (https://www.homebase.co.uk/en-uk/help) page by selecting “My Order” and entering your tracking details.If you created a Homebase ac...