Click and Collect: Amending, cancelling or missing items from an order

I’ve changed my mind; how do I cancel?

If you need to cancel your order after you've placed it, please get in touch with us and we'll arrange for it to be cancelled.

I ordered items for collection. Can I change my order to delivery?

We're sorry but we can't redirect your order for delivery. What we can do is cancel your order if you get in touch with us and you can then place a new order.

Can I add items onto my order when I collect?

Once you've placed an order, we unfortunately can't add more items to it, but if you'd like to do some more shopping while collecting in store, our team members will be happy to help.

I'm missing an item from my Click & Collect order, what do I need to do?

If we're not able to complete your full order, we'll update you by email. You'll then be given a choice to either collect your available items or cancel your entire order.

My item's out of stock; can you order it in for me?

Unfortunately we can't order an item in from another store or our warehouse but you can place an order online for home delivery.